Shipping policy

FINE-COLLECT ships collectible coins, banknotes and medals worldwide from Israel.

Processing & dispatch

Orders are processed and dispatched within 48 hours (business days). Items are sent by international airmail (Israel Post).

Shipping options & rates

  • Parcels up to 2 kg: flat rate of US$25 (charged as ₪77) — International Air Mail, estimated delivery up to 14 business days.
  • Parcels over 2 kg: no shipping is charged at checkout. After you place your order we will contact you (by email, phone or WhatsApp) to agree the shipping method and cost, which is paid separately. Your order ships once you approve and pay the shipping cost; if you do not accept the quoted cost, the order is cancelled and fully refunded.

Rates are charged in Israeli New Shekels (ILS); amounts shown in your currency are approximate. Delivery times are estimates and are not guaranteed.

Israeli VAT

Orders shipped outside Israel are exports and are zero-rated for Israeli VAT (0%). You pay the price shown on the site, with no Israeli VAT added, and your invoice is issued at 0% VAT.

Import duties, taxes & customs fees — customer responsibility

Our prices and shipping charges do NOT include import duties, taxes (VAT/GST/HST) or customs clearance and handling fees. We ship on a Delivered Duty Unpaid (DDU) basis. As the importer, you are solely responsible for any such charges imposed by the destination country. They are collected by the carrier or customs at or before delivery and may include a carrier handling fee. We cannot predict or control these amounts.

  • USA: As of 29 August 2025 the previous $800 duty-free de minimis allowance has ended; all shipments are now subject to applicable duties, taxes and fees.
  • European Union: Import VAT applies; a customs duty may also apply. Charges are collected on delivery.
  • United Kingdom: Import VAT applies on orders over £135; charges are collected on delivery.
  • Canada: GST/HST and any duties apply to shipments valued over CAD $20, collected by the courier or CBSA.

Customs delays

International parcels may be held by customs. We are not responsible for delays caused by customs processing.

Lost or damaged parcels

All shipments are tracked. If your parcel is lost or arrives damaged, contact us at info@fine-collect.com and we will assist with a carrier claim, replacement or refund.